A chargeback is the demand by a credit-card provider for a retailer to make good the loss on a fraudulent or disputed transaction. In most cases, for TopTier, the trader has disputed the transaction due to loss of account, or other reasons. A very small percentage of cases are due to fraudulent activity.
Filing a chargeback goes against TopTier’s policies and procedures and will result in an immediate ban from services.
Policies
1. What happens if I have an active account and process a chargeback for Credit Card payments only?
Action: All active account(s) associated with the chargeback will be breached.
Refund: A refund will be issued for the chargeback amount.
Account Status: The customer will be permanently banned from further transactions.
2. What if I have active accounts and process a chargeback for both Credit Card and Crypto payments?
Credit Card Payments:
Action: All active account(s) paid with Credit Card will be breached.
Refund: A refund will be issued for the Credit Card payments only.
Account Status: The customer will be permanently banned from further transactions for credit card only.
Crypto Payments:
Action: Accounts paid with Crypto will remain active.
Account Status: The customer will be allowed to continue making purchases using Crypto only.
Definition of Terms and Explanation:
Breached Accounts: This means access to the accounts associated with the chargeback will be revoked.
Refund Issuance: Refunds will be processed for the amount involved in the chargeback to the respective payment method (Credit Card or Crypto).
Account Bans: Permanent bans apply to customers who process chargebacks to maintain integrity and prevent fraudulent activities.
This policy aims to maintain fairness and security within our community of users. If you have further questions or require assistance, please contact our support team.