Refund Eligibility Criteria
At TopTier Trader, we aim to provide a fair and transparent refund policy. Please review the scenarios below to understand when refunds can and cannot be issued:
📝 Scenario | 💰 Refund Eligible? | 🔎 Details |
Account purchased and not traded within 14 days | ✅ Yes | Refunds are issued if no trades were placed and the request is made within 14 days. |
Account where a trade has been placed | ❌ No | Once a trade is executed, the account becomes active and is no longer eligible. |
Account disabled due to inactivity | ❌ No | Accounts that remain inactive (no trades placed) for 60 consecutive days are disabled and not eligible for a refund. |
⏳ Inactivity Policy
Accounts that have no trading activity for 60 days are automatically disabled due to inactivity.
This applies even if no trades were ever placed.
No refunds will be issued once an account is disabled for this reason.
📬 Requesting a Refund
If you believe your account qualifies for a refund under these guidelines, please contact our support team with:
Your order number
The email used during purchase
Our team will review and respond as quickly as possible.