📋 Key Reminders Before Requesting a Payout
We aim to process payouts efficiently, but certain issues may cause delays. Here's what to look out for:
⚠️ Issue | 💬 Explanation |
🚫 Risk Management Violations | Payouts may be delayed if your account is under review for breaching any trading rules. |
📪 Invalid or Missing Payout Info | Make sure you've entered a valid, verified payout destination (Rise email or crypto wallet). |
📩 Unaccepted Rise Invite / Contract | You must accept your Rise invite and sign your TopTier contract, and also complete KYC, before we can process your payout. |
⏱ Payout Timing Policy
✅ Payout requests submitted before 4 PM EST are processed on the next business day, usually within 24 hours after risk review.
❌ Requests submitted on weekends or holidays are treated as submitted on the next business day.
⏳ Business days only – no processing on weekends or official holidays.
⚠️ Rise Payout Restrictions
As of November 15th, payouts via Rise are no longer available in the following regions:
Iowa (IA)
Louisiana (LA)
Minnesota (MN)
South Carolina (SC)
Vermont (VT)
Washington (WA)
Puerto Rico (PR)
Guam (GU)
👉 Traders in these locations can still receive payouts via cryptocurrency.